The SPOKES program consists of assessment, a repeating cycle of Life and Employability Skills modules, technology skills, work-related academics, and vocational training in customer service. This program structure allows WV WORKS to refer participants to the program and receive services “on any given Monday”. Participants referred to SPOKES may have different participation requirements depending on their family eligibility status.
In addition to a certified full-time SPOKES instructor, a Career Development Consultant (CDC) may be available to a program to provide assistance with enhancing the learner’s job readiness skills, as well provide job development and follow-up. The CDC is responsible for establishing industry partnerships; coordinating job development, placement, monitoring, and follow-up; developing individualized pre- and post-employability plans for participants; and explaining employer tax incentives and benefits. Together the CDC and SPOKES instructor follow-up with participants for six-months after job placement.