For this new benefit program, the USDA has now advised that distributions need to occur in portions, rather than in one lump sum amount. The total amount has not changed for all 3 months of eligibility, but the amounts may come in multiple payments. All benefits were scheduled to be released by the Department of Health and Human Resources (DHHR) by the end of June 2020.
Calculation of household allotments is based on a rate of $5.70 each day school was closed for each eligible child. The totals for each month are:
- $68.40 per eligible child for March
- $125.40 per eligible child for April, and
- $119.70 per eligible child for May
You may have received a notification letter in the mail that lists the rights and responsibilities as well as other information regarding this new benefit. If you receive this letter, no further action is needed from you. It is intended to provide you with more information about P-EBT.
DHHR began issuing P-EBT to eligible households on their current Mountain State EBT card on May 23, 2020. This was the first wave of distributions in the state as these were the households known to DHHR’s benefit system. Some households did not receive all of their allocated benefits at that time and additional allocations will be made on the Mountain State EBT card or through a new P-EBT card. This occurred if DHHR was unable to successfully match all children to a household in their data system. In that case, you may have received partial benefits in the first wave. Your additional allocations will come either on your original Mountain State EBT card or in a new, separate P-EBT card.
- If your child had a SNAP, TANF, or Medicaid case, the P-EBT benefit card was mailed to the address and guardian on file with the public or private school your child attends. Again, this was only for children who had access to free/reduced price meals through the National School Lunch Program.
- P-EBT benefits that were issued to one guardian cannot be issued or transferred to another guardian. DHHR has advised if your child’s benefits were issued to a different guardian besides yourself, the card will not be reissued due to custody disputes.
The WVDE opened up a claims resolution process on June 30, 2020. This process closed on July 17, 2020.
- Approximately 10,000 tickets were submitted during this time.
- This claims process was not an application for benefits, but allowed a formal ticket to be created for your individual case.
- Due to the high volume of tickets received during this time, it may take up to 4-8 weeks from the time you submitted your form for someone to resolution to be reached on your inquiry. We thank you for your patience while we work through the inquiries received.
If your child had a SNAP, TANF, or Medicaid case with the DHHR, the P-EBT Benefits were issued to your existing cards. If a new card for these cases needed to be issued, it was mailed to the address and guardian on file with these cases. Please note, these benefits could have been added to an old card. If you do not have this card, you will need to contact the DHHR for a replacement card at 1-877-716-1212 or 1-866-545-6502.
If your child does not have a SNAP, TANF, or Medicaid case, the P-EBT Benefit card was mailed to the address and guardian on file with the public or private school your child attends.
If you believe your child or children were eligible and have not received a card for P-EBT or you have an address change/update, you will need to contact the Office of EBT Banking Services. You may do this by telephone or email:
Additional resources in your community may also be available to assist with a variety of needs:
If you have additional questions about West Virginia’s P-EBT, you may email WVPEBT@k12.wv.us contact your local DHHR field office or the WVDE at 304-558-2709.