• It is very important to make sure your team understands the difference between Expectations and Guidelines.

  • Developing Expectations and Guidelines will take a great deal of time especially in facility-wide programs.

  • Stakeholders should be given the opportunity to determine what their individual Expectations and Guidelines dictate depending on the prospective facility.

  • Expectations and Guidelines should be clear, concise and free of redundancy. These are the key to consistency when you have different environments with many employees.

  • Do not use ambiguous language in your Expectations and Guidelines. Provide operational definitions.

  • The matrix, which serves as the Expectations and Guidelines map, should be accessible within all facility environments. These settings could include a staff lounge, an employee handbook, or any setting that is readily available, even to substitute or temporary staff.

  • When branding your individual PBIS program, be creative with your brand development (i.e. logos, visual identity, signage). All signage should be thoroughly reviewed and edited for mistakes before purchasing permanent signage. Your program needs to be as visible and recognizable as possible.

  • As Expectations and Guidelines are developed by staff, remind the team they will also be responsible for teaching these behavioral concepts, which will help keep the information relevant.